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  • 1.  Hold Harmless Agreements for Items Dropped off to Engrave

    Posted 07-18-2025 10:30

    Does anyone ask customers to sign a hold-harmless agreement or waiver for accidental damage when they drop off items for engraving?



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    Jeffrey Huisingh
    Colorado Springs CO
    719.963.4048
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    Netsoft Studio


  • 2.  RE: Hold Harmless Agreements for Items Dropped off to Engrave

    Posted 07-19-2025 11:25

    I do, but honestly the couple times there's been an issue, I've replaced the item anyway. It just feels wrong not to, and no matter what a customer will of course be very upset whether they signed something or not. I think the agreement is moreso just for peace of mind knowing I'm not technically responsible, for instance if it's a very expensive item, or a one-of-a-kind/antique/etc., and the customer is made aware that there's always a non-zero percent chance something goes wrong.



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    Sadie Mininni
    Unforgettable Engraved Gifts
    Lambertville NJ
    609.483.5282
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    Original Message
    Netsoft Studio


  • 3.  RE: Hold Harmless Agreements for Items Dropped off to Engrave

    Posted 07-19-2025 17:33

    I have a portion of every sale in my shop rate that goes towards replacement of such items so I don't have to fret over it.  It has happened so few times I know in 25 years this charge is wayyyyyyy in my favor at this point.  



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    David Takes
    Expressions Engraved
    Saint Joseph, MO
    816.232.6000
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    Original Message
    Netsoft Studio


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