APA Open Community

Does anyone ask customers to sign a hold-harmless agreement or waiver for accidental damage when they drop off items for engraving?

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Jeffrey Huisingh
Colorado Springs CO
719.963.4048
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I do, but honestly the couple times there's been an issue, I've replaced the item anyway. It just feels wrong not to, and no matter what a customer will of course be very upset whether they signed something or not. I think the agreement is moreso just for peace of mind knowing I'm not technically responsible, for instance if it's a very expensive item, or a one-of-a-kind/antique/etc., and the customer is made aware that there's always a non-zero percent chance something goes wrong.

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Sadie Mininni
Unforgettable Engraved Gifts
Lambertville NJ
609.483.5282
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I have a portion of every sale in my shop rate that goes towards replacement of such items so I don't have to fret over it.  It has happened so few times I know in 25 years this charge is wayyyyyyy in my favor at this point.  

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David Takes
Expressions Engraved
Saint Joseph, MO
816.232.6000
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