APA Open Community

On Friday, March 7, Crystal D experienced a cyberattack. We took immediate action to shut down our systems and minimize the impact. As such, our phone, email, other internal systems, and website went offline while we assessed them for security.

Current Status 

We are pleased to share that we are partially back up and running and are actively communicating with our customers again.

Existing Orders 

If you have an in-house order with a scheduled ship date, you can expect to hear from us within 24 hours. If your order is scheduled to ship after March 17, we will reach out within 48 hours with an update on the status.

New Orders & Quotes 

We are still accepting new orders! Please send your purchase order (PO) and artwork to sales@crystal-d.com, and we will enter your order and respond within 48 hours. Although our website is currently offline, you can still find us and submit orders through industry platforms such as SAGE, ESP, DistributorCentral, and commonsku.

For quotes or inquiries, feel free to contact your Solutions Specialist or reach us at sales@crystal-d.com.

Customer Data 

At this time, we have no evidence suggesting that any customer information has been compromised. We are continuing our investigation to ensure the security of our network and will provide further updates if necessary.

Contacting Us 

Our email system is back up and functioning. For the quickest response, we encourage you to contact us via email, as our phone systems are still partially down.

We sincerely apologize for the inconvenience this situation has caused and appreciate your continued patience and support during this time.

Thank you for your understanding and support.