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  • 1.  Is Crystal D still operating

    Posted 03-12-2025 09:41

    The Crystal D website seems to be down, and their phones/emails are unanswered. Does anyone have a way to contact them or know what his appening?



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    Paul Williams
    Absolutely Trophies Inc
    Oakland Gardens NY
    917.297.0609
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    Netsoft Studio


  • 2.  RE: Is Crystal D still operating

    Posted 03-12-2025 10:32

    Hi Paul, 

    You sparked my curiosity about this so I did some checking too and found that the website is down too. I called their toll free number (800-544-1131) and pressed option 1 and spoke with a nice lady who said that they did have some technical difficulties at the end of last week. If you call them back, they'll be happy to help you otherwise they'll be responding to emails in the next 24-48 hours. 



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    Debbie Susdorf
    Netsoft Studio, LLC
    Director of Sales & Marketing
    Carlsbad CA
    775.996.1343
    dsusdorf@bizwiziq.com
    ------------------------------

    Netsoft Studio


  • 3.  RE: Is Crystal D still operating

    Posted 03-13-2025 10:08

    They had a Cyber Attack last week.



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    Judi Brown, Owner
    Tacoma Trophy
    4021 100th St SW #B, Lakewood WA 98499
    253.302.5566
    judi@tacomatrophy.com
    ------------------------------

    Netsoft Studio


  • 4.  RE: Is Crystal D still operating

    Posted 03-13-2025 11:33

    Crystal-D is making progress and partially back up.  Their phone system is still partially down. Emailing orders to  sales@crystal-d.com.

    Below is copy of email they sent this morning:

    On Friday, March 7, Crystal D experienced a cyberattack. We took immediate action to shut down our systems and minimize the impact. As such, our phone, email, other internal systems, and website went offline while we assessed them for security.

    Current Status 

    We are pleased to share that we are partially back up and running and are actively communicating with our customers again.

     

    Existing Orders 

    If you have an in-house order with a scheduled ship date, you can expect to hear from us within 24 hours. If your order is scheduled to ship after March 17, we will reach out within 48 hours with an update on the status.

      

    New Orders & Quotes 

    We are still accepting new orders! Please send your purchase order (PO) and artwork to sales@crystal-d.com, and we will enter your order and respond within 48 hours. Although our website is currently offline, you can still find us and submit orders through industry platforms such as SAGE, ESP, DistributorCentral, and commonsku.

    For quotes or inquiries, feel free to contact your Solutions Specialist or reach us at sales@crystal-d.com.

    Customer Data 

    At this time, we have no evidence suggesting that any customer information has been compromised. We are continuing our investigation to ensure the security of our network and will provide further updates if necessary.

      

    Contacting Us 

    Our email system is back up and functioning. For the quickest response, we encourage you to contact us via email, as our phone systems are still partially down.

      

    We sincerely apologize for the inconvenience this situation has caused and appreciate your continued patience and support during this time.

    Thank you for your understanding and support.



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    Wilson Brim, CRS
    Southern Trophy House Inc
    Nashville TN
    615.256.7295
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    Netsoft Studio