APA Open Community

Need help with our "old" workhorse Vanguard 3400.  When I booted everything up today (after being shut down and unplugged) My computer is giving me a message when I try to send job to the table. It says "Must hit (check mark) after going to XY".  I have tried resetting the XY and I've hit that dang check mark so many times today I should have rubbed some paint off the button!  I know I probably did something dumb, but can't figure it out.  Machine starts at 00 point.  Center is 600-400.  Any help is appreciated!  

------------------------------
Susan White
Winner's Choice Awards
Springfield TN
615.384.2408
------------------------------

Call Gravotech support they will help

------------------------------
David Cassens CRS
Arista Trophies & Awards
Bergenfield NJ
201.665.0448
------------------------------

GravoGraph does not know how to resolve, they told her to call me.

------------------------------
Fred Schwartz
Quality One Engravers Inc
Rancho Cucamonga CA
909.989.3898
------------------------------

Original Message:
Sent: 04-04-2024 08:56
From: David Cassens
Subject: New Hermes Vanguard 3400

Call Gravotech support they will help

------------------------------
David Cassens CRS
Arista Trophies & Awards
Bergenfield NJ
201.665.0448
------------------------------

See, they did help lol

------------------------------
David Cassens CRS
Arista Trophies & Awards
Bergenfield NJ
201.665.0448
------------------------------

Original Message:
Sent: 04-04-2024 12:20
From: Fred Schwartz
Subject: New Hermes Vanguard 3400

GravoGraph does not know how to resolve, they told her to call me.

------------------------------
Fred Schwartz
Quality One Engravers Inc
Rancho Cucamonga CA
909.989.3898
------------------------------


Original Message:
Sent: 04-04-2024 08:56
From: David Cassens
Subject: New Hermes Vanguard 3400

Call Gravotech support they will help

------------------------------
David Cassens CRS
Arista Trophies & Awards
Bergenfield NJ
201.665.0448

Opensys - Not engraving in correct location.

I would assume the software is Opensys.

If so,

• Shutdown Opensys software.
• To get to Desktop.
• Go to My Computer
• Then double click on C drive
• Scroll down to Opensys directory (folder)
• Look in this folder for a file that starts with "GOTO…"
• If so, delete it.
• Close directory
• Start software and test

It is a happy finger issue.

------------------------------
Fred Schwartz
Quality One Engravers Inc
Rancho Cucamonga CA
909.989.3898
------------------------------