Hello all,
We ran into an issue yesterday that might have already impacted others or might impact you soon.
Our Sawgrass sublimation printer (SG1000) required an update yesterday, and after it was finished, suddenly our printer did not function because of "Non-Sawgrass ink" being installed. All of our ink is genuine ink (purchased from JDS), and the reason it was registering as non-sawgrass ink was because the cartridge is "expired."
We have used "expired" ink often, we go through phases of lots of sublimation orders, and less frequent orders, and at times certain cartridges "expire" but we've never had a color issue or an issue printing. Now it appears that Sawgrass is making sure that any "Non-Sawgrass Ink" will cause the printer to stop functioning (a distasteful cash grab in my opinion, but their choice), but they failed to ensure that older ink cartridges will still work - keep in mind our "expired" cartridge had a use by date in late 2025.
Given that suppliers like JDS run sales on sublimation ink, and it would only make sense that someone might stock up on ink during those sales, this could present a number of issues for people who suddenly find their genuine ink flagging the printer and making it so you cannot print.
Sawgrass is sending us a replacement cartridge, and I'm waiting to find out if other "expiring" cartridges will have this same issue, as almost every other cartridge we have right now is nearing the expiration date within a few months.
Hopefully Sawgrass will address the issue and fix it, but I wanted to share the information so people could adjust accordingly.
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Tim Williamson
Just Right Awards & Engraving
Portland OR
503.249.5858
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