Hello!
I appreciate everybody's comments on the thread. I understand the frustrations as well.
To clarify, we do not design in Ruby, or make on the fly changes. We are still creating and saving the art in CorelDraw, then uploading to run in Ruby.
I do think that eventually Ruby will be necessary to deal with, and that is why we are taking it on now, rather than waiting until Job Control no longer works.
Our wonderful Operations Manager, Joni Wilson, guided me to a Facebook group called Trotec Laser Users that I have already found useful, and I wanted to pass that along to you all as a resource. (I see Lisa is already a member, and others may be as well.)
Have a great day!
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Melissa Swander
Awards4u
Tallahassee FL
850.878.7187 EXT106
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Original Message:
Sent: 11-15-2022 08:31
From: Eric Beauchamp
Subject: Trotec - Ruby
Lisa,
I just purchased my first Trotec after using Universals for years. We got flooded from Ian and had to buy new computers, the only ones we could find have Windows 11 on them. Are you saying job control an or Ruby will not run on it?
Eric
Naples Awards
Naples, Fl
239-774-2410
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Eric Beauchamp
Naples Awards Inc
Naples FL
239.774.2410
Original Message:
Sent: 11-13-2022 11:03
From: Lisa Higginbotham
Subject: Trotec - Ruby
We have not switched to Ruby and unless we buy a new machine or are forced to change due to some other reason, I prefer to stick with Job Control. Ruby looks to have some fancy features but my concern is that when you make changes on the fly that are not made to the original file, what happens when that customer comes back to do a repeat order?
To my mind, Trotec remains the best laser on the market, and I am a Trotec shop. But it concerns me that the drive to Ruby is leaving support for Job Control behind for customers who have invested in their machines pre-Ruby. We try to keep our computers current so we have moved to Windoes 11, but last time I checked, Job Control would not run on Windows 11. The same issue exists with drivers for other manufacturers. This is a disservice to their customers.
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Lisa Higginbotham CRM
Owner
FiveStar Awards & Engraving
Cary NC
919.954.1130
fivestarawards.net
lisah@fivestarawards.net
Original Message:
Sent: 11-08-2022 18:14
From: Melissa Swander
Subject: Trotec - Ruby
Hello everyone!
How has your overall experience been working with Trotec's new software, Ruby?
What difficulties have you had and how have you overcome them?
Do you get random Chinese Dragon Sculpture photos when importing a job? (This is not a joke... this is a real question.) Or random objects dispersed throughout the art file?
Do you have difficulties with connecting script text etching as a solid black object?
Most recently we've had a traced signature go from thin and elegant in Corel to incredibly chunky in Ruby... with no fix so far.
I am looking to open a general discussion thread here so we can all learn tips and tricks and learn together.
Thanks!
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Melissa Swander
Awards4u
Tallahassee FL
850.878.7187 EXT106
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